• Shipping policy

Shipping policy

At Namoshivaay, every order is handled with care—from packaging to doorstep delivery. We strive to bring meaningful products to your home, quickly and securely.

Dispatch & Delivery Timelines

  • Orders are typically dispatched within 48 hours (excluding Sundays & national holidays).
  • Once shipped, delivery times vary:
    • Metro Cities: 1–3 working days
    • Other Indian States: 3–5 working days
    • Remote Areas: 5–7 working days
    • International Orders: 7–21 working days


Shipping Charges

  • Free shipping for all orders across India — prepaid or COD (based on orders).

Cancellations & Delivery Rejections

  • Orders cannot be cancelled after dispatch, as courier fees are paid upfront.
  • You may refuse the order at delivery, but we encourage acceptance to reduce damage risk and help sustain small businesses like ours.
  • Frequent refusal of COD orders may result in COD being disabled for your future purchases
  • For prepaid orders, refunds (if applicable) are processed after deducting 10% of the order value to cover transaction and handling charges.

Address Changes

  • If your order hasn't been dispatched yet, you can update your shipping address instantly.
    Just type “change address” in our WhatsApp chat.

Delivery Safety & Guidelines

  • Please ensure your address and phone number are correct during checkout.
  • Refuse delivery if the package is visibly damaged or tampered, and inform us immediately.
  • Returned packages due to address errors or rejection may not be eligible for full refunds.

📌 Shipping FAQs

1. How do I track my shipment?
Tracking links are also sent via email/WhatsApp.

2. Is delivery free even for COD orders?
Yes — we offer free delivery across India regardless of payment method.

3. Can I cancel my order after it ships?
Unfortunately not. However, you may choose to reject it at delivery if absolutely needed.

4. I entered the wrong address. Can I fix it?
Yes! If not yet dispatched, just type “change address” in our WhatsApp chat, and we’ll update it.

5. My order was delayed. What can I do?
Sometimes, delays occur due to external factors. Please use the tracking link or send “Talk with Agent” on WhatsApp for help.

6. Can I speak to someone directly?
Yes. Type “Talk with Agent” on WhatsApp 

7. What if my package arrives damaged?
Please refuse the delivery, take a photo, and contact us right away for a resolution.

8. Do you ship internationally?
Yes, international orders are accepted and shipped globally. Charges are shown at checkout.