Faq
Shipping & Delivery
When will my order be dispatched?
Most orders are dispatched within 48 hours, excluding Sundays and national holidays. Made-to-order and personalised products may require additional preparation time. The estimated dispatch timeline, where applicable, is mentioned on the product page.
How long does delivery take?
Once dispatched, estimated delivery times are:
- Metro cities: 1–3 working days
- Maharashtra: Approximately 3 working days
- Other Indian states: 3–5 working days
- Remote locations: 5–7 working days
- International destinations: 7–21 working days
Delivery times are estimates and may vary due to courier delays, weather conditions, holidays or location accessibility.
How much does shipping cost?
We offer free shipping across India on both prepaid and Cash on Delivery orders. International shipping charges are calculated at checkout based on the destination and parcel weight.
How can I track my order?
Once your order is dispatched, we will share the tracking details via SMS, email or WhatsApp. You can use the AWB number or tracking link provided to check the latest delivery status.
Can I change my delivery address after placing an order?
Yes, provided your order has not yet been dispatched. Please contact us immediately on WhatsApp with your Order ID and the correct address. Once an order has shipped, the delivery address may not be changed.
Can I cancel my order after it has been dispatched?
Orders cannot be cancelled after dispatch because shipping and handling charges are paid in advance.
If absolutely necessary, you may refuse the parcel at delivery. For prepaid orders, the refund will be processed after the parcel returns to us, subject to a 10% deduction for transaction and handling costs. Repeated refusal of COD orders may result in Cash on Delivery being disabled for future purchases.
Do you ship internationally?
Yes, Namoshivaay ships worldwide, helping devotees and Indian families across the globe stay connected with their spiritual traditions. International shipping charges are calculated at checkout, and delivery generally takes 7–21 working days.
What should I do if my parcel arrives damaged?
If the outer package appears visibly damaged, please refuse the delivery and take clear photographs or a video of the parcel. Contact our WhatsApp support team immediately with your Order ID, and we will help arrange an appropriate replacement or resolution.
Returns, Replacements & Refunds
What is your return policy?
We offer a 7-day return or replacement window on eligible products, excluding bulk orders, personalised products and items marked “Final Sale.”
Please contact us within seven days of delivery and share clear photographs and an unboxing video showing the product, packaging and issue.
A return or replacement may be accepted when:
- The product has a manufacturing defect.
- An incorrect product was delivered.
- The product arrived damaged.
- An eligible item is unused and returned in its original, undamaged packaging with proof of purchase.
All requests are subject to inspection and approval.
How do I request a return or replacement?
Contact our customer-care team through WhatsApp and provide your Order ID, reason for the request, clear product photographs and an unboxing video. Once approved, we will guide you through the return or replacement process.
For eligible returns within India, a doorstep pickup may be arranged wherever courier service is available.
Which products cannot be returned?
The following products are generally not eligible for return:
- Personalised or engraved products
- Made-to-order products
- Bulk or corporate-gifting orders
- Fragile food-serving products, ceramics and cutlery
- Products marked “Final Sale”
- Used, damaged or altered products
- Products returned without their original packaging or proof of purchase
As many Namoshivaay products are handcrafted, slight differences in colour, texture, weight and finish are natural. A dimensional variation of up to 5% or approximately 2 cm may occur and is not considered a manufacturing defect.
How and when will my refund be processed?
Once the returned product reaches us, it will undergo a quality inspection. After approval, the refund will be issued to the original payment method. For COD orders, bank-account or UPI details may be requested.
Refunds usually appear within 5–7 business days after processing, depending on your bank or payment provider. The refund amount cannot exceed the value paid for the returned goods.
What is the three-year buy-back or re-plating guarantee?
Selected gold- and silver-plated products may include a three-year buy-back or re-plating certificate. Under the applicable programme terms, eligible products may be re-plated to restore their appearance or considered for a refund.
Please retain the original certificate and proof of purchase. Eligibility, charges and other conditions will be governed by the terms mentioned on the certificate or Namoshivaay Buy-Back Programme page.
Materials & Finishes
What is the difference between gold-plated and silver-plated products?
Both variants begin with a finely sculpted resin base. The base receives a conductive copper coating, over which the final gold- or silver-toned metal layer is electroplated.
The construction and plating process are similar; the primary difference is the final finish. Gold plating creates a rich, warm and traditional appearance, while silver plating offers a cooler, brighter and more contemporary look.
Are your brass products made from solid brass?
Yes. Products described as solid brass are crafted from brass and carefully finished by hand. Brass naturally develops a warm patina over time, which many people appreciate for its antique character. It can also be polished periodically to restore its brighter finish.
What are Namoshivaay Premium Editions made from?
Our Premium Editions are created using carefully selected materials such as fine marble dust and finished with hand-applied detailing. These collector-style pieces involve slower, more intricate craftsmanship and may be made to order.
Please refer to the individual product page for the exact material and finish.
What is Meenakari?
Meenakari is a traditional Indian art form in which colourful enamel is carefully applied to a metal surface. Some pieces may also feature decorative stones or pearl-like accents.
As every Meenakari product is finished by hand, minor variations in colour and detailing are natural signs of authentic craftsmanship.
Is the plating real gold or silver, and will it fade?
Our plated products feature an electroplated gold- or silver-toned metal layer rather than ordinary paint. A conductive copper coating beneath the outer layer helps the plating bond with the sculpted base.
The longevity of the finish depends on handling and care. Keep plated products dry and away from water, perfume, sanitiser, moisture and harsh polishing chemicals. Following the recommended care instructions will help preserve their shine for longer.
Why does my product look slightly different from the website photograph?
Many Namoshivaay products are handcrafted and hand-finished. Small differences in colour, texture, weight, detailing and finish are therefore natural, making every piece unique.
Product dimensions may vary by up to approximately 5% or 2 cm because of the handmade process. Screen settings and photography lighting may also cause slight colour differences.
Care & Longevity
How should I care for gold- and silver-plated products?
Gently wipe the product with a clean, soft and dry cloth. Avoid water, perfume, sanitiser, moisture and metal-polishing chemicals, as these can affect the plating.
For products used in daily worship, carefully remove any residue and dry-dust the surface after use. Do not scrub, soak or wash plated pieces.
How should I clean brass products?
Regular dusting with a soft, dry cloth is usually sufficient. If you prefer a brighter appearance, use a brass-safe cleaning method after testing it on a small, hidden area.
Traditional lemon-and-salt or tamarind cleaning may be used occasionally on plain brass, but it should not be applied to painted, plated, antique-finished or embellished areas. You may also allow the brass to develop its natural patina.
How should I care for Meenakari and enamelled products?
Handle the decorated surface carefully and keep it dry. Remove dust using a soft brush or dry cloth. Do not scrub, soak or use chemical cleaners, as these may dull the enamel or loosen decorative stones and pearl-like accents.
Gifting & Bulk Orders
Do you provide gift packaging?
Every Namoshivaay order is carefully packed and presented in gift-ready packaging at no additional cost, wherever applicable. If the product is intended as a gift, let us know while placing the order so we can make the presentation extra special.
Can I include a personalised message or engraving?
Yes. You can share your gift message while placing the order or contact us through WhatsApp. Messages may be submitted in English, Hindi, Devanagari or Tamil.
Personalised engraving is available on selected products. Availability, character limits, additional charges and preparation time depend on the chosen item.
Can I place a bulk order for corporate, festive or wedding gifting?
Absolutely. Namoshivaay offers customised solutions for corporate gifts, wedding favours, festive gifting and special occasions.
Depending on the order, we may provide special pricing, customised packaging, personalised notes or engraving and priority preparation. Contact us with the product, quantity, delivery location and required date to receive a tailored quotation.
Is there a minimum quantity for bulk-order pricing?
The minimum quantity depends on the selected products, customisation and packaging requirements. Share your preferences with our team, and we will suggest suitable options and pricing.
Bulk and customised orders are not covered by the standard seven-day return policy. We therefore confirm product specifications, quantities, designs and timelines before production begins.
Authenticity, Rituals & Support
Are Namoshivaay products authentic and made in India?
Namoshivaay celebrates India’s spiritual heritage through thoughtfully designed idols, sacred décor and gifting products. Many of our pieces are handcrafted or hand-finished in India by skilled artisans using traditional and contemporary techniques.
The exact material, finish and manufacturing details are mentioned on each product page so you can shop with confidence.
What does “consecrated before shipping” mean?
When a product is described as “consecrated before shipping,” it means the piece undergoes a respectful prayer or blessing ritual before dispatch. The purpose is to prepare it symbolically for worship, gifting or placement in a sacred space.
This service reflects devotional tradition and personal faith. It should not be interpreted as a promise of any guaranteed spiritual, financial or health-related outcome.
How can I contact the Namoshivaay support team?
You can contact our customer-care team through the WhatsApp chat available on Namoshivaay.com. Please include your Order ID when asking about an existing purchase so our team can assist you more quickly.
Our team generally responds within one working day.
How can I discuss a collaboration or partnership?
We welcome meaningful collaborations with creators, retailers, interior designers, spiritual organisations, corporate-gifting partners and other businesses.
Please contact our team through the website or WhatsApp and include a short introduction, your proposal, relevant links and contact details. Our partnerships team will review your enquiry and get in touch if there is a suitable opportunity.
Still Have a Question?
The Namoshivaay care team is always happy to help. Contact us through WhatsApp or the support options available on Namoshivaay.com, and we will usually respond within one working day.